Livestream - Frequently Asked Questions

Here are answers to some of the Frequently Asked Questions we get asked regarding some of our livestreams:

Initial Access

To access the livestreams on, you will need an Ultimate Pool account. It is completely free to open an account.

If you haven’t already got an account, please click on the ‘Join’ box that you will find on the menu column.

We may send you a link via email to activate your account (please check your spam/junk box if you don’t receive this). This link may already be hyperlinked – if not, please copy and paste into your address bar.

If you see an error after clicking on the activation link, your account is already active.

To watch the livestreams, you will need to be logged in.

Livestream table options are either found on the homepage of or with the relevant event under the ‘Tournaments’ tab.

An account can watch the action on three different devices at the same time.

Livestream Issues

If you have clicked a link through the Facebook browser/app, our livestreaming may not work. We suggest you try accessing our website/coverage through a different browser.

Sometimes closing excess windows/tabs may help or clearing the cache.

If this doesn’t work, we suggest rebooting your device OR changing your device to view. Please try this before contacting support for assistance as most streaming issues are device related.

The optimum internet speed to view our livestream coverage should ideally be at least 10mb.

Video on Demand

All our livestream content is ‘video on demand’, therefore you can go back and watch the action.

We are looking at ways to ‘chapter’ each match for each table for each day, to improve viewer experience.

Thank you for your support and we hope you enjoy the coverage!